Privacy Policy

1. Who we are

Aengram Pty Ltd (we, us, our) is the trading entity behind the aengram brand. This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not.

3. What personal information we collect

We may collect the following types of personal information:

• contact details such as your name, email address, phone number, and company or organisation;
• information you provide when you contact us, request a demo, express interest in our products, or submit a job application;
• technical information automatically recorded by our servers, such as IP address, browser type, operating system, requested pages, and referrer, which may be personal information in some circumstances;
• any other information you choose to provide to us.

4. How we collect personal information

We collect personal information:

• directly from you when you submit a contact form, job application, or otherwise correspond with us;
• automatically through your use of our website via server logs;
• from third parties where you have consented or where it is otherwise lawful for us to do so.

4.1 Theme preference

We store your light or dark theme preference in your browser's local storage. This is not personal information by itself and is not sent to our servers.

5. Purpose of collection

We collect, hold, use, and disclose personal information for the following purposes:

• to respond to your enquiries and provide information about our products and services;
• to manage our relationship with you, including pilots, trials, partnerships, and recruitment;
• to assess job applications and communicate with applicants;
• to maintain the security, performance, and reliability of our website;
• to comply with our legal obligations and resolve any disputes;
• for marketing communications where you have consented or as otherwise permitted by law.

6. Disclosure of personal information

We may disclose your personal information to our employees, contractors, service providers, professional advisers, and regulators where necessary for the purposes described above. We do not sell or rent your personal information.

7. Overseas disclosure

Some of our service providers may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the overseas recipient does not breach the APPs, unless an exception applies under the Privacy Act.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using technical and organisational measures such as access controls, encryption, and secure hosting environments.

9. Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To make a request, please contact us using the details below.

10. Complaints

If you believe we have breached the APPs or your privacy rights, please contact us. We will respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised last updated date.

12. Contact us

For privacy-related questions or requests, please contact us via the contact form on our website.